Terms and Conditions

1. General

a. The terms and conditions below apply to all services provided by Lorraine Adebowale, operating as Purple Kaizen (“Purple Kaizen”) to any individual or organization (“The Client”) and constitute the contract for services to be provided by Purple Kaizen for the client.

b. In return for the fees payable by The Client, Purple Kaizen agrees to provide its services in accordance with the terms and conditions set out below.

c. Where a third party is paying the fees, The Client is still responsible for ensuring fees are paid, as per these Terms and Conditions.

d. The date of the initial session shall be deemed to be the start date of the services. If this

initial session requires additional time, it will be charged at our hourly rate (to the nearest fifteen minutes) and agreed upon before the additional time is engaged in.

e. Where The Client is unhappy with any of these terms and conditions, they are invited to contact Purple Kaizen to discuss their concerns towards full resolution before their first session. f. Receipt of our signed contract, constitutes acceptance of these terms and conditions.

g. Where a session is to be held via telephone or online conferencing (e.g. Skype), The Client is responsible for making contact, at the agreed time, as well as all costs and expenses.

h. Travel time, expenses, venue hire and the cost of resources are highlighted in your package outline. If The Client is unsure of their individual arrangement, they should discuss this with Purple Kaizen before their session.

i. If the Client has arranged their own venue, they must ensure it is safe and private with enough room to move freely in.

j. This agreement supersedes all prior written and oral representations. Any special

considerations, offers or requests further to this contract must be agreed in writing. If verbal agreement has been given over the phone/in session etc, it is the client’s responsibility to ensure that they put the request in writing within 48 hours of the conversation. Verbal agreements will only be considered at Purple Kaizen’s discretion and Purple Kaizen reserve the right to withdraw or retract any promotional offers, subject to availability and unforeseen circumstances.

2. Services

a. Purple Kaizen offers personal and professional creative coaching services to explore options and outcomes but does not offer advice.

3. Fees and Allowances

a. The Client will be allocated a “Follow Up Allowance”, which enables The Client to check in

via email, telephone, text or preferred contact for encouragement, support and feedback on tasks and assignments . These are rounded up to the nearest five minutes with no minimum time slot - a quick question or check-in is fine. The client will be notified when they are reaching their allocated time and if additional follow-up is needed, this will be agreed and charged in advance.

b. The Coaching Sessions can be used in person (location allowing), via online conferencing

tools such as Skype/Google Hangouts/Gotomeeting or Zoom, or with phone/email support.

c. The Coaching Sessions must be used by the Programme End Date stated on The Client’s

Agreement For Services

d. The Client can book up to three Coaching Sessions on any day in their allocated Programme Duration, subject to availability

e. The Length of the Coaching Sessions is stated on your Agreement For Services. If any extra time is needed at the end of sessions, this will be agreed in advance and taken from your Follow Up Allowance, rounded up to the nearest five minutes.

4. Payment Terms

a. Fees can be paid by bank transfer or by standing order (if we have agreed a retainer):

Account Name: Lorraine Adebowale Sort Code: 51-61-06 Account Number: 69564779 IBAN: GB05NWBK51610669564779 BIC: NWBKGB2L Bank address: PO Box 5, Owain Glyndwr Square, Aberystwyth, Ceredigion, SY23 2NB

b. Alternatively, fees can be made via Paypal: paypal.me/LorraineAdebowale c. Fees are payable in advance of each session unless otherwise agreed in writing. Where payment has not been received by Purple Kaizen in advance of a session, Purple Kaizen is not obliged to provide the session. d. Where payment is agreed on receipt of our invoice rather than in advance, a compound interest charge of 6% per week will be levied for late payment (Late Payment of Commercial Debts – Interest - Act 1998).

5. Receipts

a. Receipts will be sent via email, unless the client requests otherwise, in writing.

6. Appointments

a. If The Client is late for an appointment, the session will still end at the agreed end time, and Purple Kaizen will charge from the agreed beginning time.

5. Rearranging Sessions

a. Both The Client and Purple Kaizen have the right to re-arrange the session due to

unforeseen circumstances. b. The Client can rearrange a coaching session time once, with three working days notice; a

second rearrangement, or rearrangements with less than 48 hours notice will count as a “missed session” as outlined below. c. In exceptional circumstances Purple Kaizen may need to rearrange a session. In those instances Purple Kaizen will endeavour to give The Client at least 48 hours notice.

6. Missed Sessions

a. If the Client is unavailable at their allocated session time, and has not re-arranged with sufficient notice, as detailed above, missed sessions will be taken from your session allowance and will be deemed spent. If appropriate, Purple Kaizen will endeavour to use this time to send The Client the coaching questions and activities.

7. Early Termination

a. Either the Client or the Coach may terminate this agreement at any time with written notice. b. In exceptional circumstances such as illness, or unavailability due to bereavement, or inappropriate behaviour by The Client, etc, Purple Kaizen may decide to terminate the service to The Client early, or be unavailable to provide further sessions to The Client. Under such circumstances Purple Kaizen will communicate the reason for said early termination with The Client in writing. If The Client is deemed to be at fault, no refund shall be offered. Otherwise, Purple Kaizen will endeavour to refund the value of the remaining sessions (at pro-rata package rate), or suggest an alternative coach.

8. Refund Policy

a. Refunds requested in writing for termination of contract prior to the beginning of the coaching program will be given in full, less an administrative fee outlined in the Contract Agreement b. After the Coaching program has begun, any unused sessions will not be refunded. A written

request can be made for the value of the remaining sessions (calculated at pro-rata package rate) to be used as credit for other Purple Kaizen services and products, which is transferable and subject to availability. There may be revised terms and conditions.

9. Confidentiality

a. Purple Kaizen will treat all information divulged by, or discussed with The Client with the

utmost of respect and confidentiality. Purple Kaizen will not divulge any part thereof to any third party, according to the Data Protection Act 1998 (excluding the police or a legal body under very extreme circumstances of danger / abuse of a vulnerable person).

10.Copyright and Ownership of Materials

a. Any materials or resources (including electronic materials or resources) offered to the client are the sole property of Purple Kaizen. All rights reserved. No portion of those resources may be reproduced, stored in a retrieval system or transmitted in any form or by any means - electronic, mechanical, photocopy, recording, scanning or other - except for brief quotations in critical reviews or articles, without Purple Kaizen’s prior written consent. b. The individual ideas, content and activities covered in coaching sessions can be freely

shared and adapted. The Client is politely asked to acknowledge Purple Kaizen when passing on helpful insights. Session and course formats, structures and lesson plans should not be replicated or distributed without prior written consent.

11. Responsibilities

a. Any suggestions made by Purple Kaizen are made in good faith. Remarkable results can be achieved if The Client chooses to follow their clear plan in a committed way. However, The Client has sole responsibility for taking important decisions in their life or business. Purple Kaizen does not offer advice or instructions. b. As it is the decision of The Client to either follow said suggestions or not, Purple Kaizen cannot accept responsibility or liability for the consequences of the decisions of The Client, nor can Purple Kaizen, or the agents of Purple Kaizen be held liable for any loss or cost incurred by The Client, or any person related to or associated with The Client, as a result of any services received from Purple Kaizen.

12. Referrals

a. Purple Kaizen may recommend the services of other professionals if it feels it appropriate to The Client’s desired outcomes. These services are offered without liability, obligation or redress to Purple Kaizen or its employees.

13. Governing Law

a. This contract is governed by the law of England, whose courts have exclusive jurisdiction in

relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract, unless we have specifically agreed in writing otherwise. b. Where work takes place outside England, this contract will be governed by the laws of

England, unless we have specifically agreed in writing otherwise.


a. The Client should also note that working with Purple Kaizen is not a substitute for the advice of a medical doctor, a psychiatrist, a psychotherapist, an accountant, an architect, a surveyor, a lawyer, etc. Any suggestions made by Purple Kaizen do not constitute legal or professional advice, neither is it intended to be.


a. Feedback is invaluable to the Purple Kaizen Consultancy and very welcome. All feedback

about the services of Purple Kaizen can be given during a session, or via email to Lorraine@purplekaizen.com

16. Changes to this Agreement

a. The terms and conditions of this Agreement may be modified or amended as necessary only

by written instrument (digitally) signed by both parties.


By submitting your Contract Agreement whether digitally, by email declaration, in person or by post the Client indicates that they understand, agree to and accept the terms and conditions as contained herein.